Privacy Policy for Veo3 AI Video Generator
Effective Date: January 15, 2025
Last Updated: January 15, 2025
Version: 2.0
Table of Contents
- Introduction
- Information We Collect
- How We Use Your Information
- AI Video Generation and Data Processing
- Data Sharing and Third-Party Services
- Data Security and Protection
- Your Privacy Rights
- International Data Transfers
- Data Retention Policies
- Cookies and Tracking Technologies
- Children's Privacy Protection
- Regional Privacy Laws
- Updates to This Policy
- Contact Information
Introduction
Welcome to Veo3, the cutting-edge AI video generation platform that transforms text prompts into high-quality videos. This Privacy Policy explains how Veo3 ("we," "us," or "our") collects, uses, processes, and protects your personal information when you use our AI video generation services.
Our Commitment to Privacy
At Veo3, we believe privacy is a fundamental right. This policy demonstrates our commitment to:
- Transparency in our data practices
- User control over personal information
- Security in data handling and storage
- Compliance with global privacy regulations
- Innovation that respects user privacy
By using Veo3's services, you agree to the data practices described in this Privacy Policy. If you do not agree with these practices, please do not use our services.
Information We Collect
1. Account and Profile Information
When you create a Veo3 account, we collect:
Personal Identifiers
- Full name and display name
- Email address (primary contact method)
- Username and profile preferences
- Profile picture (optional)
- Account creation date and last login
Authentication Data
- Password (encrypted and hashed)
- Two-factor authentication settings
- Login sessions and security tokens
- Device fingerprints for security purposes
Subscription and Billing Information
- Subscription plan details and preferences
- Payment method information (processed by secure payment providers)
- Billing address and tax information
- Transaction history and invoice records
- Promotional codes and discount usage
2. AI Video Generation Data
Our core service involves processing your creative inputs:
Text Prompts and Descriptions
- Video prompts you submit for generation
- Style preferences and customization settings
- Duration specifications and format choices
- Revision requests and modification instructions
Generated Video Content
- AI-generated videos created from your prompts
- Intermediate processing data during video generation
- Video metadata (resolution, duration, creation date)
- Generation parameters and model settings used
Creative History and Preferences
- Generation history and project organization
- Favorite styles and frequently used settings
- Template usage and customization patterns
- Collaboration data for shared projects
3. Technical and Usage Information
To provide and improve our services, we collect:
Device and Browser Information
- Device type (desktop, mobile, tablet)
- Operating system and version
- Browser type and version
- Screen resolution and display capabilities
- IP address and general location data
Platform Usage Analytics
- Feature usage patterns and frequency
- Session duration and interaction data
- Navigation paths within the platform
- Error logs and performance metrics
- API usage statistics (for developers)
Performance and Optimization Data
- Video generation times and processing metrics
- Quality feedback and user ratings
- System performance indicators
- Bandwidth usage and optimization data
4. Communication and Support Data
When you interact with our team:
Customer Support Interactions
- Support tickets and conversation history
- Chat logs and email communications
- Screen recordings or screenshots (when provided)
- Feedback surveys and satisfaction ratings
Marketing and Community Engagement
- Newsletter subscriptions and preferences
- Event participation and webinar attendance
- Social media interactions with our official accounts
- User-generated content shared publicly
How We Use Your Information
Primary Service Delivery
AI Video Generation
- Process text prompts to generate high-quality videos
- Apply style preferences and customization settings
- Optimize generation quality based on your feedback
- Maintain generation history for easy access and management
Platform Functionality
- Authenticate users and maintain secure access
- Personalize user experience based on preferences
- Provide customer support and technical assistance
- Process payments and manage subscriptions
Service Improvement and Innovation
AI Model Enhancement
- Improve video generation quality through usage analysis
- Develop new features based on user behavior patterns
- Optimize processing speed and efficiency
- Train AI models using aggregated, anonymized data
Platform Optimization
- Enhance user interface and experience design
- Improve system performance and reliability
- Develop mobile applications and new platforms
- Create educational content and tutorials
Business Operations
Analytics and Insights
- Understand usage patterns to improve services
- Measure feature adoption and user satisfaction
- Conduct market research for product development
- Generate business intelligence for strategic decisions
Legal and Compliance
- Comply with legal obligations and regulatory requirements
- Prevent fraud and unauthorized access
- Protect intellectual property rights
- Ensure content safety and policy compliance
AI Video Generation and Data Processing
How AI Processing Works
Text-to-Video Generation
Our AI models process your text prompts through several stages:
- Natural language understanding to interpret your creative vision
- Scene composition and visual element planning
- Video synthesis using advanced AI algorithms
- Quality enhancement and post-processing optimization
Data Used in AI Training
- Anonymized usage patterns to improve model performance
- Aggregated feedback data to enhance generation quality
- Technical performance metrics for optimization
- Content safety indicators for responsible AI development
Privacy-Preserving AI Practices
Data Minimization
- We only process data necessary for video generation
- Personal identifiers are separated from training data
- Temporary processing data is automatically deleted
- Long-term storage is limited to essential service data
Anonymization and Aggregation
- Individual prompts are not used for model training without consent
- Usage analytics are aggregated and anonymized
- Personal information is removed from research datasets
- Statistical insights are generated without revealing individual behavior
Data Sharing and Third-Party Services
We Do Not Sell Your Personal Data
Veo3 never sells, rents, or trades your personal information to third parties for marketing or commercial purposes.
Limited Data Sharing Scenarios
Essential Service Providers
We share data only with trusted partners who help us deliver our services:
Cloud Infrastructure Partners
- Amazon Web Services (AWS) - Secure data storage and processing
- Google Cloud Platform - AI model hosting and computation
- Cloudflare - Content delivery and security services
Payment Processing
- Stripe - Secure payment processing and billing
- PayPal - Alternative payment method processing
- Tax compliance services - For international tax obligations
Customer Support Tools
- Zendesk - Customer support ticket management
- Intercom - Live chat and user communication
- Analytics platforms - For anonymized usage insights
Legal and Safety Requirements
We may disclose information when required by law or to protect safety:
- Legal compliance - Court orders, subpoenas, or regulatory requests
- Safety protection - Preventing harm to users or the public
- Fraud prevention - Investigating suspicious or illegal activities
- Intellectual property protection - Enforcing our rights and terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.
Data Security and Protection
Comprehensive Security Framework
Encryption and Data Protection
- End-to-end encryption for data transmission
- AES-256 encryption for data at rest
- TLS 1.3 for secure communications
- Database encryption with rotating keys
Access Controls and Authentication
- Multi-factor authentication for all admin accounts
- Role-based access control limiting data access
- Regular access reviews and permission audits
- Secure API authentication with rate limiting
Infrastructure Security
- SOC 2 Type II compliant cloud infrastructure
- Regular penetration testing and vulnerability assessments
- 24/7 security monitoring and incident response
- Automated backup systems with disaster recovery
Privacy by Design
- Data minimization principles in system design
- Privacy impact assessments for new features
- Regular security training for all team members
- Third-party security audits and certifications
Incident Response and Breach Notification
In the unlikely event of a data breach:
- Immediate containment and investigation
- Risk assessment and impact analysis
- User notification within 72 hours (if required)
- Regulatory reporting as mandated by law
- Remediation measures and prevention improvements
Your Privacy Rights
Universal Rights for All Users
Data Access and Portability
- Download your data in machine-readable formats
- Access your generation history and account information
- Export video projects and creative assets
- Receive data summaries upon request
Data Correction and Updates
- Update account information through your profile settings
- Correct inaccurate data via support requests
- Modify privacy preferences and communication settings
- Change subscription and billing details
Data Deletion and Account Management
- Delete individual videos or entire generation history
- Close your account and request data deletion
- Opt-out of marketing communications at any time
- Withdraw consent for optional data processing
Enhanced Rights Under GDPR (EU Users)
Additional Protections
- Right to object to certain data processing activities
- Right to restrict processing under specific circumstances
- Right to data portability in structured formats
- Right to lodge complaints with supervisory authorities
Lawful Basis for Processing
We process your data based on:
- Contract performance - Providing video generation services
- Legitimate interests - Service improvement and security
- Legal compliance - Meeting regulatory requirements
- Consent - For marketing communications and optional features
How to Exercise Your Rights
Self-Service Options
- Account settings - Update preferences and privacy controls
- Data export tools - Download your information directly
- Privacy dashboard - Manage consent and communication preferences
Contact Our Privacy Team
- Email: privacy@veo3.ai
- Support portal: Submit privacy-related requests
- Response time: We respond within 30 days
- Verification: Identity verification may be required for security
International Data Transfers
Global Service Delivery
Veo3 operates globally and may transfer your data across borders to provide our services effectively.
Transfer Safeguards
- Adequacy decisions - Transfers to countries with adequate protection
- Standard Contractual Clauses - EU-approved transfer mechanisms
- Binding Corporate Rules - Internal data protection standards
- Explicit consent - For transfers requiring user approval
Data Processing Locations
Your data may be processed in:
- United States - Primary data centers and AI processing
- European Union - EU user data processing and storage
- Asia-Pacific - Regional service delivery and optimization
- Canada - Backup and disaster recovery systems
Cross-Border Data Protection
We ensure consistent privacy protection regardless of processing location through:
- Unified privacy standards across all jurisdictions
- Regular compliance audits in all operating regions
- Local privacy law compliance where applicable
- Data localization when required by law
Data Retention Policies
Retention Principles
We retain your data only as long as necessary for legitimate business purposes and legal compliance.
Account and Profile Data
- Active accounts - Retained while your account remains active
- Closed accounts - Deleted within 90 days of account closure
- Legal holds - Extended retention when required by law
- Backup systems - Automatic deletion from backups within 180 days
Video Generation Data
- Generated videos - Retained according to your subscription plan
- Text prompts - Stored for service improvement (anonymized after 2 years)
- Generation history - Available during active subscription
- Temporary processing data - Deleted within 24 hours of generation
Communication and Support Data
- Support tickets - Retained for 3 years for quality assurance
- Chat logs - Deleted after 1 year unless part of ongoing support
- Marketing communications - Retained until you unsubscribe
- Feedback and surveys - Anonymized and retained for 5 years
Financial and Legal Data
- Payment records - Retained for 7 years for tax and legal compliance
- Tax documentation - Retained as required by applicable law
- Legal communications - Retained for statute of limitations period
- Audit trails - Retained for 10 years for compliance purposes
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
Required for basic platform functionality:
- Authentication cookies - Keep you logged in securely
- Session management - Maintain your preferences during visits
- Security cookies - Protect against fraud and abuse
- Load balancing - Ensure optimal performance
Performance and Analytics Cookies
Help us understand and improve user experience:
- Google Analytics - Anonymized usage statistics
- Performance monitoring - Page load times and error tracking
- Feature usage - Understanding which features are most valuable
- A/B testing - Optimizing user interface and experience
Preference and Customization Cookies
Remember your choices and settings:
- Language preferences - Your selected interface language
- Theme settings - Dark mode and visual preferences
- Video quality - Your preferred generation settings
- Dashboard layout - Customized workspace arrangements
Cookie Management and Control
Browser Controls
- Cookie settings - Manage cookies through browser preferences
- Third-party cookies - Block or allow external tracking
- Cookie deletion - Clear cookies manually or automatically
- Incognito mode - Browse without storing cookies
Our Cookie Preference Center
- Granular controls - Choose which cookie categories to allow
- Easy opt-out - Disable non-essential cookies with one click
- Regular updates - Modify your preferences at any time
- Clear explanations - Understand what each cookie type does
Third-Party Tracking and Advertising
We Do Not Use Advertising Cookies
Veo3 does not display third-party advertisements or use advertising tracking cookies.
Limited Third-Party Services
We use minimal third-party services, all with strong privacy protections:
- Analytics providers - Only anonymized, aggregated data
- Customer support tools - Essential for providing help
- Payment processors - Secure transaction processing only
Children's Privacy Protection
Age Restrictions and Verification
Minimum Age Requirements
- General users - Must be at least 13 years old
- EU users - Must be at least 16 years old (or local minimum age)
- Parental consent - Required for users under 18 in some jurisdictions
- Age verification - May be required for certain features
Special Protections for Minors
- Limited data collection - Minimal information for users under 18
- Enhanced security - Additional protection measures
- Parental controls - Tools for parents to manage minor accounts
- Educational use - Special provisions for school-supervised use
If We Learn a Child Has Provided Information
If we discover that a child under the minimum age has provided personal information:
- Immediate investigation - Verify the user's age
- Data deletion - Remove all personal information
- Account suspension - Prevent further use until age verification
- Parental notification - Contact parents when possible
- Process improvement - Enhance age verification measures
Regional Privacy Laws
GDPR Compliance (European Union)
Enhanced Rights for EU Users
- Data Protection Officer - Dedicated privacy professional
- Lawful basis transparency - Clear explanation of processing grounds
- Consent management - Granular consent controls
- Supervisory authority cooperation - Direct communication channels
GDPR-Specific Protections
- Privacy by design - Built-in privacy protections
- Data minimization - Collect only necessary information
- Purpose limitation - Use data only for stated purposes
- Storage limitation - Retain data only as long as necessary
CCPA Compliance (California, USA)
California Consumer Rights
- Right to know - What personal information we collect and why
- Right to delete - Request deletion of personal information
- Right to opt-out - Prevent sale of personal information (we don't sell data)
- Right to non-discrimination - Equal service regardless of privacy choices
CCPA Categories of Information
We collect and process the following categories under CCPA:
- Identifiers - Name, email, account information
- Commercial information - Subscription and payment data
- Internet activity - Usage patterns and preferences
- Professional information - Business use cases and requirements
Other Regional Laws
Canada (PIPEDA)
- Consent requirements - Clear consent for data collection
- Access rights - Right to access personal information
- Accuracy obligations - Maintain accurate personal data
- Breach notification - Timely notification of privacy breaches
Australia (Privacy Act)
- Australian Privacy Principles - Comprehensive privacy framework
- Notifiable data breaches - Mandatory breach notification
- Cross-border transfers - Protections for international data transfers
Brazil (LGPD)
- Data subject rights - Comprehensive individual rights
- Consent requirements - Specific consent for data processing
- Data protection officer - Designated privacy professional
- Regulatory cooperation - Compliance with ANPD requirements
Updates to This Privacy Policy
How We Handle Policy Changes
Notification Process
- Email notification - Direct notice to all users for material changes
- Website banner - Prominent notice on our platform
- Version tracking - Clear version numbers and change dates
- Change summary - Highlight key modifications
Types of Updates
- Legal compliance - Updates required by new regulations
- Service changes - Modifications due to new features or services
- Security improvements - Enhanced protection measures
- Clarifications - Better explanations of existing practices
Your Options After Changes
- Continued use - Acceptance of updated terms
- Account closure - Option to close account if you disagree
- Data export - Download your data before leaving
- Feedback - Share concerns about policy changes
Staying Informed
Regular Reviews
We recommend reviewing this Privacy Policy periodically to stay informed about our data practices.
Contact for Questions
If you have questions about policy updates or changes, contact our privacy team at privacy@veo3.ai.
Contact Information
Privacy Team
General Privacy Inquiries
- Email: privacy@veo3.ai
- Response time: Within 5 business days
- Languages: English, Spanish, French, German, Japanese
Data Protection Officer
- Email: dpo@veo3.ai
- Role: Oversee privacy compliance and user rights
- Availability: Monday-Friday, 9 AM - 5 PM UTC
Regional Representatives
European Union
- Email: eu-privacy@veo3.ai
- Address: [EU Office Address]
- Local compliance: GDPR and national privacy laws
United States
- Email: us-privacy@veo3.ai
- Address: [US Office Address]
- State compliance: CCPA, COPPA, and state privacy laws
Customer Support
General Support
- Email: support@veo3.ai
- Live chat: Available 24/7 on our platform
- Help center: Comprehensive self-service resources
Technical Support
- Email: technical@veo3.ai
- API support: For developers and enterprise users
- Status page: Real-time service status updates
Legal and Compliance
Legal Department
- Email: legal@veo3.ai
- Compliance inquiries: Regulatory and legal questions
- Law enforcement: Formal legal process required
Business Inquiries
- Email: business@veo3.ai
- Partnerships: Collaboration and integration opportunities
- Enterprise sales: Custom solutions and enterprise plans
Acknowledgment and Acceptance
By using Veo3's AI video generation services, you acknowledge that you have:
- Read and understood this Privacy Policy in its entirety
- Agreed to our data practices as described herein
- Confirmed your age meets our minimum requirements
- Understood your rights and how to exercise them
- Accepted our commitment to protecting your privacy
Our Promise to You
We are committed to:
- Transparency in all our data practices
- Respect for your privacy rights and choices
- Security in protecting your personal information
- Innovation that enhances privacy protection
- Compliance with all applicable privacy laws
Thank you for trusting Veo3 with your creative projects and personal information. We are honored to be part of your AI video generation journey while protecting your privacy every step of the way.
This Privacy Policy represents our commitment to privacy excellence and transparent data practices. For the most current version, please visit https://veo3.ai/privacy-policy.
Document Information:
- Policy Version: 2.0
- Effective Date: January 15, 2025
- Last Review: January 15, 2025
- Next Review: July 15, 2025