Contact Veo 3 Support
Send one clear request with the identifiers we need to investigate it.
Support email
support@veo-3.app is the support address for the service at veo-3.app.
Use it for account access, generation tasks, billing, cancellation, refund, privacy, partnership, or compliance questions:
Email: support@veo-3.app
Reply time depends on request volume and the investigation required. Sending the details below helps us identify the request without asking you to repeat information.
Details that help us investigate
- The email address connected to your account
- The order or receipt identifier for a payment question
- The task identifier, selected model, and approximate submission time for a generation problem
- The exact error message and a screenshot with unrelated personal details hidden
Never email a password, verification code, complete card number, private API key, or an identity document unless support has explained a lawful and secure submission method.
Payment and subscription requests
Payment methods, currency, renewal details, and purchase terms are shown by the active checkout provider before you pay.
For a failed or duplicate charge, invoice, cancellation, or refund request, include the order identifier and explain the outcome you are asking for. We review requests under the purchase terms and any mandatory consumer rights that apply.