Terms of Service

These Terms govern access to Veo 3 at veo-3.app. By creating an account, buying a product, or submitting a generation task, you agree to them. If you do not agree, do not use the service.

1. What the service does

Veo 3 provides a browser interface for submitting text, images, settings, and other supported inputs to AI media models. The site coordinates generation tasks, displays available status information, and returns results supplied by model providers.

Veo 3 is the name of this website service. References to Veo, Seedance, Kling, Sora, or another model identify third-party technologies or providers; they do not imply that the site owns, operates, or is officially endorsed by those model creators.

Models, controls, prices, credit costs, output formats, processing time, and availability can differ by task and may change. Review the generator and checkout information shown at the time of use.

2. Eligibility and accounts

You must be legally able to accept these Terms and meet the minimum age required where you live. If you use the service for an organization, you confirm that you can bind that organization.

Provide accurate account information, keep sign-in credentials secure, and tell support@veo-3.app if you suspect unauthorized access. You are responsible for activity conducted through your account unless applicable law provides otherwise. Do not sell, rent, or share access in a way that defeats account, payment, or usage controls.

3. Your inputs and generated results

You retain whatever rights you already have in prompts, images, audio, video, and other material you submit. You grant us and the vendors needed to run the task a limited, non-exclusive right to host, transmit, reproduce, format, and process that material solely to operate, secure, and support the service.

You must have the rights, permissions, and lawful basis needed for every input and requested use. This includes consent for a recognizable person’s likeness or voice where required. Do not assume that public availability of an image, song, character, logo, or recording gives permission to use it.

AI outputs may resemble existing material, contain errors, or be produced for more than one user. We do not promise that an output is unique, accurate, non-infringing, eligible for intellectual-property protection, or cleared for commercial use. Your ability to use a result depends on applicable law, third-party rights, the selected provider’s terms, and the purchase terms shown to you. Review important outputs before publishing or relying on them.

4. Acceptable use

You may not use the service to:

• break the law or another person’s rights, including privacy, publicity, copyright, trademark, or contractual rights;
• create or distribute sexual abuse material, non-consensual intimate imagery, exploitative content involving minors, or instructions that facilitate serious harm;
• impersonate, defraud, harass, threaten, or materially deceive people, including by presenting synthetic media as authentic where disclosure is needed;
• upload malware, probe or disrupt systems, automate abusive traffic, evade moderation, or bypass credits, rate limits, account restrictions, or access controls;
• extract models, source code, credentials, or non-public data except where applicable law expressly permits; or
• use results as the sole basis for high-impact decisions about a person in areas such as employment, credit, housing, insurance, education, law enforcement, or medical care.

We may inspect signals and content as reasonably necessary to operate safety controls, investigate abuse, comply with law, and protect the service or others.

5. Generation tasks and availability

Generation is asynchronous and depends on third-party systems. A task may queue, time out, fail moderation, fail technically, or return a result that does not follow the prompt. Estimates are not delivery guarantees. Do not use the service as the only copy of an input or result, and download completed media you need to keep.

We may add, remove, substitute, limit, or suspend models and features. Maintenance, provider outages, safety checks, capacity, geographic restrictions, or legal requirements may affect access. We do not guarantee uninterrupted service or indefinite storage of task history and results.

6. Credits, subscriptions, and payment

The Pricing page and checkout identify the current product, amount, currency, billing interval, included credits, renewal terms, and other purchase conditions. Credit cost is shown in the generator and can vary by model and settings. Credits have no cash value and may not be resold or transferred unless the product terms expressly allow it.

Recurring plans renew as stated at checkout until canceled through the available account or support process. Cancellation stops later renewals but does not automatically reverse an earlier charge. Taxes, foreign-exchange fees, and payment-method charges may apply depending on the transaction.

Send billing, cancellation, or refund requests to support@veo-3.app with the order identifier. Eligibility is assessed under the terms presented at purchase and any non-waivable consumer rights. Nothing in these Terms excludes a refund or remedy that applicable law requires.

7. Third-party services

Sign-in, checkout, storage, infrastructure, and AI generation can be provided by third parties. Their technology and separate terms or notices may apply to the parts they operate. We are not responsible for independent third-party websites or for changes made by a model provider, but this does not limit responsibilities that cannot lawfully be excluded.

8. Our service materials

The site’s original software, interface, design, documentation, and branding are protected by applicable intellectual-property laws. These Terms give you a limited, revocable, non-transferable right to use the service for its intended purpose; they do not transfer ownership of our materials or any third-party model.

Feedback may be used without restriction or payment, provided we do not identify you publicly as its source without permission.

9. Suspension and ending use

You may stop using the service at any time. We may restrict or suspend access when reasonably necessary to address suspected abuse, security risk, non-payment, legal requirements, harm to others, or a material breach of these Terms. Where appropriate, we may provide notice or an opportunity to appeal, but urgent action may occur first.

Provisions that by their nature should continue—such as payment obligations, intellectual-property rules, disclaimers, and liability limits—survive the end of access.

10. Disclaimers and responsibility

To the extent allowed by law, the service and outputs are provided “as available” without promises that they will be uninterrupted, error-free, accurate, unique, or suitable for a particular purpose. You are responsible for reviewing inputs, settings, results, and the rights needed for your intended use.

To the maximum extent applicable law permits, we are not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, business, data, or goodwill arising from use of the service. Any aggregate liability that can lawfully be limited will not exceed the amount you paid for the service giving rise to the claim during the six months before the event. These limits do not apply where liability cannot legally be excluded or limited.

If your unlawful content, unauthorized use, or material breach causes a third-party claim against us, you will reimburse reasonable losses and costs to the extent permitted by law and to the extent caused by your conduct.

11. Changes, disputes, and contact

We may update these Terms to reflect product, provider, risk, or legal changes. The revised date appears above. Material changes will receive additional notice when required, and changes do not retroactively alter a completed purchase unless permitted by law.

Before starting formal proceedings, contact support@veo-3.app with the account email, relevant order or task identifier, and a concise description of the issue. These Terms do not impose a governing law, forum, or arbitration process that has not been separately disclosed to and agreed with you. Applicable mandatory law determines any rights that cannot be changed by contract.

Questions about these Terms: support@veo-3.app