Privacy Policy

How Veo 3 handles account, generation, payment, usage, and advertising data

This policy describes the personal information handled when you visit veo-3.app or use the Veo 3 service. “We,” “us,” and “our” refer to the operator of that service. Questions and privacy requests can be sent to support@veo-3.app.

Information connected to your use of the service

The information involved depends on what you do on the site:

Account records may include your email address, display name, internal account identifier, sign-in provider details, and support correspondence.
Purchase records may include an order or subscription identifier, product, credits, price, currency, transaction state, and billing contact details. The checkout provider handles complete payment credentials; we receive the transaction details needed to activate and support the purchase.
Generation data includes prompts, uploaded reference files, model and output settings, task identifiers, provider responses, generated media, and technical information needed to submit and retrieve a task.
Site and device data may include requested pages, feature interactions, referral and campaign parameters, timestamps, IP-derived general location, browser or device properties, and security or diagnostic events.
Privacy and measurement data includes the choices saved through our privacy panel and, when permitted, analytics or advertising identifiers and conversion events.

We receive this information from you, from your browser or device, and from vendors involved in sign-in, payment, hosting, storage, security, media generation, analytics, advertising, and support.

Why we process it

We use the relevant information to:

create and protect accounts;
quote generation cost, submit tasks, return results, and maintain task history;
process purchases, allocate credits, administer subscriptions, and investigate billing requests;
answer support and privacy inquiries;
detect abuse, secure the site, diagnose failures, and enforce the Terms of Service;
understand and improve site performance when optional analytics is allowed;
attribute purchases and measure or personalize advertising when optional advertising is allowed; and
keep records or disclose information when required to meet legal obligations or protect legal rights.

The legal ground for processing varies by purpose and location. It may be necessary to perform a contract, comply with law, pursue legitimate interests such as service security, or act on your consent. You may withdraw consent for future processing without changing the lawfulness of processing that already occurred.

Cookies and the Privacy choices panel

Technologies required for sign-in, security, checkout, and remembering your privacy selection may operate without an optional-purpose choice. Optional categories are initially denied. The privacy panel lets you separately allow or reject functional preferences, analytics, and advertising, and you can reopen Privacy choices to revise the selection for that browser.

Changing the selection affects later optional processing. It does not erase data already processed; use the contact method below if you also want to make a deletion or access request. Browser storage can be cleared or blocked through your browser, although doing so may remove the saved selection or interfere with account features.

Google measurement and advertising

Where configured, the site uses Google tags with consent signals. Advertising storage, advertising user data, advertising personalization, and analytics storage remain denied unless the matching choice is granted.

With advertising permission, purchase measurement may send Google a transaction identifier, value, currency, and customer information supplied during the transaction for conversion matching. The implementation normalizes applicable customer fields before sending them and uses Google’s enhanced-conversion flow. Such information may also be used for conversion-based Customer Match audiences when that feature is enabled. Google explains its handling of business data at Google Business Data Responsibility and in the Google Privacy Policy.

Do not submit another person’s contact or reference media unless you have the authority and any permission required to do so.

Vendors and disclosures

We disclose only the information reasonably needed for a recipient’s role. Recipients may include:

authentication services used to sign you in;
the payment service displayed during checkout;
hosting, database, object-storage, content-delivery, monitoring, and security vendors;
AI model and media-processing providers selected for a generation task;
consented analytics, advertising, and customer-support tools;
advisers, regulators, courts, law enforcement, or transaction counterparties when disclosure is legally required or reasonably necessary to protect people, rights, systems, or a business transaction.

Vendors and model availability can change as the service evolves. We do not sell personal information in exchange for money. Some privacy laws define certain personalized-advertising disclosures as “sale,” “sharing,” or targeted advertising; rejecting advertising in Privacy choices stops those optional disclosures from this browser going forward.

Storage, transfers, and deletion

Information may be processed outside your country because service providers operate internationally. Where applicable law requires a transfer mechanism or additional safeguard, we use the mechanism appropriate to the transfer and provider relationship.

Retention is based on the information and purpose rather than one universal period. For example, active task records support result delivery, transaction records may be kept for accounting or dispute requirements, and security records may be retained to investigate misuse. We delete or de-identify information when it is no longer reasonably needed, subject to legal duties, fraud prevention, backups, and legal claims.

Generated files and task history should not be treated as permanent archival storage. Download results you need to keep.

Your privacy rights

Depending on where you live, you may be able to request access, correction, deletion, restriction, portability, or information about disclosures; object to certain processing; withdraw consent; opt out of targeted advertising; or complain to a privacy regulator.

Send a request to support@veo-3.app from the email associated with your account when possible. Describe the right you want to exercise and the relevant account or transaction. We may verify the request and may retain a limited record of how it was resolved. An authorized agent may act for you where local law permits and the authority can be verified.

Children, security, and policy updates

Veo 3 is not directed to children under 13, and a person must also meet any higher minimum age or consent requirement that applies where they live. Contact us if you believe a child has submitted personal information through the service.

We apply administrative, technical, and organizational measures intended to reduce unauthorized access, loss, misuse, or alteration. Internet transmission and storage cannot be guaranteed completely secure.

We may revise this policy when the product, vendors, or legal requirements change. The date at the top identifies the latest version; additional notice will be provided when required.

Privacy contact: support@veo-3.app